Electronic Sales Reporting System (3 channels: SMS, Email, Web)

(1) Short Messaging Service (SMS) Channel
requirement: 1 permanent mobile number (the first mobile number used will be tagged as the official mobile number to be used in the succeeding transactions. This means that a change of mobile number has to be reported to the BIR Contact Center at the hotline: 981-8888)

For Enrollment:
CRM<SPACE>REG<SPACE>TIN*SN*PN
Ex. CRM REG 000390190273*2804K281315*1207-049-00001-273
Taxpayer receives Machine Identification Number (MIN)
** TIN is 12-digits including the Branch Code. If only 9-digits has been inputted, the system assumes Branch Code as 000 meaning the Head Office.

For Sales Reporting:
CRM<SPACE>SALES<SPACE>MIN*MON_SALES*ER
Ex. CRM SALES 050000001*3=25000.25*15383
Taxpayer receives Sales Report Number (SRN)
** MON_SALES is the numeric month = monthly sales (with 2 decimal places)
Ex. For March Sales with 25000.25, MON_SALES is 3=25000.25
For March Sales with 25000.00, MON_SALES is 3=25000.00
** ER is the end range of OR
Ex. A1000000

For Machine Identification Number (MIN) Retrieval:
1. CRM<SPACE>ASK
(shows the format to retrieve the MIN: CRM<SPACE>MIN<SPACE>TIN*SN*PN)
2. CRM<SPACE>MIN<SPACE>TIN*SN*PN
Ex. CRM MIN 000390190273*2804K281315*1207-049-00001-273
Taxpayer receives Machine Identification Number (MIN)
** TIN is 12-digits including the Branch Code. If only 9-digits has been inputted, the system assumes Branch Code as 000 meaning the Head Office.

For Help or Other Options:
CRM<SPACE>HELP

SMART subscribers send to 269
GLOBE subscribers send to 2699

(2) Email Channel
requirement: 1 permanent email address

For Enrollment:

1. Download csv attachments to BIR website (http://www.bir.gov.ph) or BIR portal (http://my.bir.gov.ph)

2. Fill out the attachment following the format indicated.
a. For entries with leading zeroes (applicable to all columns), type first the apostrophe before the zero entry
ex. For TIN: 000-388-475, type: '000388475
b. Save using CRM REG(Name of company)as filename then a pop-up message will appear:

Click Yes
c. Attach the csv file: CRM REG(Name of Company).csv for enrollment. ** This is downloadable.

3. Type CRM REG as subject line of the email. .
Strictly follow the format. The keywords should all be in upper case and a single
space after the CRM word.
Ex. CRM REG
4. Send email to crmpos@bir.gov.ph .
5. Taxpayer receives MIN

For Sales Reporting:
Send email to crmpos@bir.gov.ph with subject: 'CRM SALES' with the attachment CRM SALES(Name of Company).csv
Taxpayer receives Sales Report Number (SRN)
The csv attachment: CRM SALES(Name of Company).csv for sales reporting is
downloadable
NOTE: If you are going to send the sales report for the previous months (January to February), please send the CSV attachments by Batch..

For Machine Identification Number (MIN) Retrieval:
Send email to crmpos@bir.gov.ph with subject: 'CRM MIN' with the attachment CRM REG(Name of Company).csv indicating the TIN, Branch Code, Serial Number and Permit Number of the machine (same attachment used in the enrollment)
Taxpayer receives Machine Identification Number (MIN)

(3) Web Channel
requirement: 1 permanent email address
Go to the URL: to be announced
Log-on using your Username and Password (You need to register first in the system. Username and Password should have a minimum of 8 characters and a maximum of 15 characters).

For Enrollment:
Click the Enroll Machine link (displays initially 10 rows), enter Serial No. and Permit No. then click the submit button. For more entries, click the add button for 5 more rows. User can click the add button as many times as he can. Each add button has a default of 5 rows.

Taxpayer receives the confirmation of submission with the additional column for MIN.

For Sales Reporting:
Click the Report Sales link (displays initially 10 rows), enter the Machine Identification Number, Monthly Sales and End Range then click the submit button. For more entries, click the add button for 5 more rows. User can click the add button as many times as he can. Each add button has a default of 5 rows.
Taxpayer receives the confirmation of submission with the additional column for SRN.

For Machine Identification Number (MIN) Retrieval:
Click the Retrieve MIN link, enter the Serial Number and Permit Number then click the submit button. For more entries, click add for 5 more rows. User can click the add button as many times as he can. Each add button has a default of 5 rows.

Taxpayer receives the confirmation of submission with the additional column for MIN.

Download the CSV attachment CRMReg and CRMSales

Frequently Asked Questions:

Q: Can we share a mobile number?

A: Yes, you can share a mobile number provided, that the same mobile number shall be used for the succeeding transactions for enrollment and sales reporting. The first mobile number used will be tagged as the official one.

The same rule applies for email channel (given that the taxpayer has his official email address).

Q: Can we use different mobile numbers for every transaction?

A taxpayer cannot use different mobile numbers for Registration and Sales Reporting. The number used for Enrolment should be the same number used in Sales Reporting unless the change of mobile number is official. (Please report any loss/change of mobile number to BIR Contact Center hotline: 981-8888)

The same rule applies for the email channel.

Q: If I already enrolled in one of the channels, am I allowed still to enroll with other channels?

A: Yes you are allowed to enroll, provided that the previous details of enrollment used in one channel, is different from the details to be enrolled in the other channels. Note that the system has a single storage so duplicate entries are not allowed.
Ex. I enrolled in SMS with TIN 000388475232*41-FBNMO*1204-050-00001-232
The other channels(Email, Web) will reject the above information as this has already been saved in the central database. However, altering any of the above parameters (meaning, a different entry) will be accepted.

Q: What service providers can be utilized?

A: Smart and Globe Telecoms are the available Service Providers.

Q: If I committed a mistake in my previous registration, how can I change it?

A: You can report the cancellation of your previous registration by reporting to the BIR Contact Center.

Q: Why did I receive a message "Subject: RE: CRM REG -> WRONG SUBJECT LINE" when I placed crm reg at the subject line?

A: Possible Entries that led to the above error message:
1. Crm Reg
2. crm reg
3. You have placed a SPACE before and after the subject line:
ex. space>CRM REG<space>.
To avoid the error message, resend the email with the Correct Subject Line: CRM<single space>REG. (all in upper case).

Q: Why did I receive a message "Subject: RE: CRM REG -> UNREGISTERED TIN FOUND"?

A: Possible scenarios that led to the above error message:
1. The TIN is not registered.
2. The leading zeroes for the TIN and Branch Code columns of the CRM REG attachment are not reflected.
Reasons that led to scenario 2:
1. You neglect to set the correct csv property for TIN.

The CSV file format needs manual setup of the column properties. The TIN and Branch Code should be setup into numeric property or simply put single quote (') for TIN's or Brach codes with leading zeroes.

Ex: TIN 000123456, the correct entry in the csv file is '000123456 (with a
single quote before the zero)
Branch Code 021, the correct entry in the csv file is '021 (with a single
quote before the zero)

2. You reopened the file, did not do anything and close the file. Take note that once the csv file is reopened, the original property is also removed. Re-setup is needed for the column property.

Q: Why did I receive a message "Subject: RE: CRM REG-> WRONG ATTACHMENT
CONTENT/MISSING TABLE HEADER"?

A: There is an invalid usage of attachment.
Possible scenarios that led to the above error message:
1. You used a CRM SALES attachment.
2. You used a different csv attachment other than the CRM REG.

To avoid the error message, resend the email with the correct attachment:

For CRM REG use:
CRM Reg(Name of Company).csv

For CRM SALES use:
CRM Sales(Name of Company).csv

The whole filename, that is, CRM Reg(Name of Company).csv, is editable. Just ensure that the filename reflects the name of the company and that it is saved as a csv file.

Q: Why did I receive a message "Subject:RE: CRM REG-> INVALID ATTACHMENT FOUND"?

A: The attachment is wrong or there is no attachment.
Possible scenarios that led to the above error message:
1. You used another file type/format of a csv file other than the required.
2. You sent an email without an attachment.

To avoid the error message, make sure that the correct csv file format for CRM REG and CRM SALES are attached.

Q: Why did I receive a message "Subject:RE: CRM REG MISSING COLUMN FOUND"?

A: The format of the attachment has been altered.
Possible scenarios that led to the above error message:
1. You changed the label of the column.
2. You inserted column/s.
3. You deleted column/s.
4. You changed the position of the columns.

To avoid error message, follow the correct attachment format provided in the BIR website and BIR Portal. The attachment is limited only on the fields/column specified.

Q: Why did I receive a message "Subject: RE: CRM REG -> MISSING ENTRY FOUND"?

A: There are empty fields in your attachment.

To avoid the error message, make sure that you fill up all the fields in the attachment. Remember that all fields are mandatory.

Q: Why did I receive a message "Subject:RE: CRM REG -> DUPLICATE ROW FOUND"?

A: The attachment you sent contains duplicate entry of information. There are rows that contain the same information for all the columns of the attachment.

To avoid the error message, double-check your attachment; it should have a unique entry per row of machine information.

Q: Why did I receive a message "Subject RE: CRM REG -> UNREGISTERED TIN FOUND"?

A: The TIN is mistyped or the TIN is not yet registered in BIR.

Q: Why did I receive a message "Subject:RE: CRM MIN -> SERVER UNREACHABLE OR UNDERGOING MAITENANCE" when I sent an email for CRM REG (with correct attachment, valid TIN, BRANCH CODE, correct format of SERIAL NUMBER, PERMIT NUMBER) and CRM SALES(with correct attachment, valid MIN and correct format of MON_SALES and ER)?

A: The server is under going maintenance, resend your entries after few minutes. If transaction still is not processed, call the BIR Hotline at 981-8888.

Q: If I resubmitted the same information as what I did in the previous, what MIN should I get?

A: The MIN that you are going to receive is the same MIN that was issued to you during the previous registration. This is because MIN is issued uniquely for every machine.

Q: Why did I receive a message "REJECTED MIN - BACKEND ERROR for CRM REG"?

A: The server is either undergoing batching or maintenance. Please try resending your entries or call the BIR Hotline at 981-8888.